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Casinova Casino's Strict Privacy Policy
Collection of Your Personal Information
Casinova Casino is committed to collecting only the data necessary to provide our online gaming services, for legal and legitimate purposes. When you register, we collect personal identifiers such as your name, email address, date of birth, and residential address to verify your eligibility. Transactional information, including deposits and withdrawals, is also recorded for compliance and financial management reasons. We may also collect data related to your gaming behaviour to enhance your experience and ensure a responsible gaming environment.
We also record interactions with our customer service to improve the quality of our responses and efficiently resolve your queries. This information helps us better understand your needs and tailor our services. The collection of this data is fundamental to maintaining a secure gaming environment and complying with current regulations.
Use of Your Recorded Data
The information we collect is primarily used to operate and maintain the Casinova Casino platform. This includes managing your account, processing your transactions, and facilitating your access to games. Your data also allows us to personalise your experience by offering you deals and promotions tailored to your gaming preferences. We use this information to communicate with you regarding important service updates or changes to our policies.
Furthermore, we use your data for internal analysis aimed at optimising the performance of our site and services. This helps us detect and prevent fraud, ensure the security of all users, and meet our legal and regulatory obligations. Your consent will be sought for any use of data for direct marketing purposes, beyond the strict necessity of the service.
Cookies and Tracking Technologies
Casinova Casino uses cookies and similar tracking technologies to enhance your browsing experience and the effectiveness of our services. These small text files are stored on your device and help us recognise your browser on subsequent visits. They are essential for the proper functioning of the site, such as remembering your login session and language preferences. Other cookies allow us to analyse site usage, providing us with anonymous statistics on traffic and the most visited pages.
We also employ performance cookies to monitor the effectiveness of our advertising campaigns and user engagement. You have the option to manage your cookie preferences via your browser settings. However, disabling certain cookies may affect the functionality of our platform and limit some of its features. We are committed to using these technologies transparently and with respect for your privacy.
Data Sharing and Disclosure
Casinova Casino may share your personal data with third parties under strictly defined and limited circumstances. This includes service providers who help us operate our platform, such as payment processors, auditors, or identity verification partners. These third parties are contractually obliged to protect your information and use it only for the purposes specified by Casinova Casino, in accordance with applicable laws.
We may also disclose your information if required by law, for example, in response to a court order or a request from a regulatory authority. In the event of a merger, acquisition, or asset sale, your data could be transferred to the new entity, subject to an equivalent confidentiality commitment. Your consent is always our priority before any sharing not essential to the provision of our services.
Data Security Measures
The security of your personal information is a top priority for Casinova Casino. We implement robust technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes the use of SSL/TLS encryption for all sensitive data communications and advanced firewalls to protect our servers. Access to your data is strictly limited to employees who need it to perform their duties, and they are subject to rigorous confidentiality obligations.
We conduct regular security audits and update our systems to ensure the best possible protection. Despite all our efforts, it is important to recognise that no method of electronic transmission or storage is completely infallible. We are committed to promptly informing you in the event of a data breach that could compromise your personal information, in accordance with legal requirements.
Your Privacy Rights
As a Casinova Casino user, you have several rights regarding your personal data. You have the right to access the information we hold about you and to request its correction if it is inaccurate or incomplete. You may also request the erasure of your data, under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected. We offer you the possibility to restrict the processing of your data or to object to certain uses, particularly for direct marketing purposes.
You also have the right to data portability, allowing you to receive your information in a structured and commonly used format. To exercise any of these rights, we encourage you to contact our customer service using the contact details provided below. We are committed to responding to all legitimate requests within the timeframes prescribed by law, after verifying your identity.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please do not hesitate to contact the Casinova Casino team. Our customer service is available to assist you and answer your questions. You can reach us by email at support@casinova-casino.com or via the help section available on our platform. We are committed to handling your requests with the utmost diligence and transparency.
We also invite you to consult the FAQ section of our site for additional information. Your feedback is valuable and helps us continuously improve the protection of your privacy and the quality of our services. Thank you for trusting Casinova Casino. You can return to our Home page at any time.
Last updated: 2026